Terms and Conditions

of Use Relating to oikosstore.co.za

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Oikos (“Provider”) website located at the domain name oikosfamily.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-Commerce and Privacy

The Website oikosfamily.co.za sells home education (Homeschool) resources online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.
The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

Refund and Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to [email protected] or 031 880 2345.

Refunds may only be requested by the original invoice holder, or if the requester has a signed permission slip from the original invoice holder. Refunds may not be requested on invoices older than one year however.

Delivery Policy

We will make every reasonable effort to affect delivery in accordance with the estimated delivery dates. If we are unable to deliver any part of the Products on time or we are unable to deliver the Products for any reason which is not within our control, then the time for delivery shall be extended for a reasonable time after the cause of the delay has ceased.
Should we be unable to perform in accordance with an order because the Products ordered are unavailable, we will notify you as soon as reasonably possible of this fact and refund any payments within 30 days after date of such notification.
The courier only delivers to street addresses in cities and principal towns and does not deliver to farms, PO Boxes or Postnet. If you live on a farm please give us the address of a friend or business in your closest town to which the parcel can be sent to.  For certain outlying areas (such as the Northern Cape), there might be an additional surcharge billed to the customer for delivery.  Before this happens, OIKOS FAMILY  MINISTRIES will contact you to see if you are willing to accept the charges, or if there’s a nearby town that we can arrange for the parcel to be delivered to.  This additional surcharge (if/when it occurs) will not be covered by the FREE SHIPPING IF OVER R1500 promotion however.
All the parcels are sent in a cardboard box or in padded envelopes. On receipt, you must check the parcel. If a parcel is received partly or totally damaged, you must specify these damages in written form on the delivery note in the presence of the carrier. If you do not mention these damages, the parcel will be considered as delivered in good condition and no subsequent claims or complaints will be accepted by OIKOS FAMILY MINISTRIES. Any unclaimed parcel that is returned to OIKOS FAMILY MINISTRIES can be sent back provided that you repay the delivery fees.
Where you have provided an incorrect address in your order for delivery of the Products, you will be required to pay the additional delivery costs incurred by OIKOS FAMILY MINISTRIES to deliver to the correct address. You are therefore requested to review the transaction details in the confirmation emails and advise us of any errors in the delivery address prior to dispatch of the Products.
Should carriers be on strike or should any act of God occur and slow down or stop the delivery of parcels, OIKOS FAMILY MINISTRIES will do its best to inform you of the status of the shipment.
Products may be subject to country specific import and export laws and regulations; these laws may include restrictions on destinations, users, and end use. Any exportation of Products out of South Africa is made under your sole responsibility; OIKOS FAMILY MINISTRIES shall not be liable in any way if you do not adhere to the legislation of the country in which the Products will be introduced.

Updating of these Terms and Conditions

Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Privacy: casual surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Choice of Law

This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.

International Order Charges

International orders are a good deal more involved than local orders and require more administration and as a result, attract an administration handling fee. This charge is fixed at 15%, which is the same as the RSA VAT charge.
Although our website adds this charge under the VAT heading, which is not applicable to international orders, the administration charge is kept under that heading and is only re-allocated once our accountant gets the order.

We're sorry you are not able to place orders on the site at the moment.
Please visit again in 24 hours.

For additional support, please Click here to visit the Oikos Ministries website.

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