Frequently Asked Questions & Answers

Festive Season Announcements

We hope that this festive season will be a blessing to you all, even with this being the end of a dramatic year, such has never before been known, we do trust that you will be able to enjoy the festive season and that you and your family will be blessed throughout.

We would like to thank you for your support through the challenging times of 2020 and we sincerely hope and pray that 2021 will see us being able to continue supporting and serving you.

Oikos websites will remain live and active during the festive season however the daily ‘chat to us’ on the website and order processing will stop as from the 18th Dec and re-open on the 4th Jan 2021.

You will be able to continue to browse and place orders during the 18th Dec and 4th Jan. however orders will only be processed, packed and then couriered to you after the 4th Jan. 2021.

From the 4th Jan. 2021 the orders will be processed in date order starting with the first to leave Oikos in 2021 being those placed from the 18 Dec. onwards.

We shall continue to be active on the Oikos Facebook page and Oikos YouTube channel so we do hope you will be able to follow the support offered there.

Please keep safe, keep smiling and keep strong

JOY=Strength

Abundant blessings to you and your loved ones.

Can I pay via EFT?

We understand that the new payment system is different to the old, but we assure you that it is just as reliable, as well as being even more secure than before.

The changes implemented on our site are to do with EFT payments, as (in the past) they have been a huge security problem, as well as adding a time-delay to order processing.  Because of this, we implemented the SiD Instant EFT Payment method.

If you are unsure about the security measures in place, could we ask you to follow this link, as it will explain it more efficiently than we could via email.

However, we have also added a way for you to pay via your debit card.  As long as the card is either MasterCard or VISA, you can pay using the PayGate "Pay via card" section.

How can I change my order?
Does Oikos offer discounts? What is the Bargain Box?

Some actually wanted to call the Bargain Bin the Blessing Bin but that was over-ruled, but that is what we hope you will find the Bargain Bin to be – a Blessing.

The Bargain Bin has in it books that we at Oikos have not approved as far as standard and quality are concerned.

A little bit of history –  we spent a number of years getting printing rights for a number of the resources that we now use here in South Africa. We had to get printing and distribution rights from the supplier(e.g. KONOS , Math U See or LLATL.)

We got the printing rights from the creators, authors or developers of these various resources, and to get these printing rights we had to meet certain criteria and standards, and to maintain those rights we have to keep up to date with the latest revision or upgrade that the developer produces. We have to re-do our master files and the printing of that product, it is an ongoing process, which we do here at Oikos. This saves us having to ship them across here and we can print on demand, so to speak, as the need arises. We avoid the costs of shipping and the duty on imports, it is a privilege to be able to produce these resources locally for our fellow South Africans and beyond our borders.

It is a time consuming process because there are people involved, we do obviously have machinery but each book is hand made. Take the example of Adam and his Kin by Ruth Beechick.

The book has been scanned in as we have to digitise it, this process is what we call pre-flight. Then everything has to be made straight, the page numbers have to be collated, it has to be 100% accurate and pass the quality checks that it needs to. It has to be printed and bound.

Then as we are in the final stages of production, it has been printed, stitched and bound and we come to trim it and it is trimmed crooked, or there is a line across the a page (being a printer error)  it is considered a damaged book. It could also have a problem with the amount of glue used in the binding process. So the book is brand new, the content is not changed in any way, but the production has not been perfect. We are not going to place these books into our stock, we put all the books through 3 different quality checks before they are packed into the parcels that eventually arrive at your door and come into your home.

What about all those damaged books? Until recently we placed all these books into the “Mission room” and we placed them into children homes at a reduced, damaged rate. We have now received permission from our suppliers to pass that reduced rate on to you.

So if you are on our online store placing an order you can now pop across to the Bargain Bin and you might find one of the titles you are looking for in this Bin and be able to get it at a cheaper price, which we would like to think would be a blessing to you.

We aim to give you not only the best quality but great service and support.The books from the Bargain Bin are not perfect, but we assure you they are just damaged in the production process and they are brand new.

Our prices have to be revised from time to time and these changes are based on our Royalty payments, the changes in the price of the glue, the paper or some other raw material. The glue is very expensive and all our input prices do keep escalating, so just as our new prices fluctuate so will our Bargain Bin prices.

We hope that these products will be a blessing to you. The quantities will fluctuate as we do not print to order for the Bargain Bin as we do for our traditional Oikos Store Stocks.

Watch the video here.

What about International Orders and Customs?

If you are ordering Internationally we implore you to please watch this video which explains and requests details which are necessary to be understood.

If you still have questions feel free to contact us at [email protected]

Delivery timing of your Oikos order

Please watch this video , it is important for understanding regarding timing of the delivery of your Oikos order.

If you still have questions feel free to contact us at [email protected]

Orders Email Responses and communication

Please watch this video to help with regard to email responses being efficient and succesful..

If you still have questions feel free to contact us at [email protected]

Can Oikos come visit us in our country?

Please watch this video for the answer on this question

If you still have questions feel free to contact us at [email protected]

What about International order Payments?

Please watch this video for the answer. This video was produced in 2017. We hope this video is no longer necessary to watch due to having resolved some of the payment difficulties.

Please feel free to contact us at [email protected] to help with any difficulties you may have.

Help with my International Order?

Please watch this video for the answer. We would appreciate you taking 14 minutes to watch this video. We want to help you with your order if you are International and so we produced this video for you for that reason. We hope it can help.

If you still have questions feel free to contact us at [email protected]

Services

Free Delivery

On orders over R1500. Within all major urban areas in South Africa.

Support

We are here to help you.

Placements & Assessments

Tests for Maths and Language placement

Oikos is operating under level 1! Oikos will have its yearly shutdown from the 18th December 2020 to 4th January 2020, For Oikos current news click here
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